Archive for November, 2008

Why use a predictive dialer?

Saturday, November 22nd, 2008

The heart of any outbound contact management suite is the rostrvm predictive dialler delivering high performance contact with your customers and prospects. 

But outbound contact management is not just about high performance. It’s about

Targeting your campaigns

Measuring the business benefits as well as the operational performance

 Keeping your promises to call back

Fulfilling your ‘call me’ and web form requests

Making the right contact in the right way with telephone calls, text messages and email

Optimising agent performance with task blending

Outbound contact management is one element of the rostrvm suite of call centre applications that give your customers high quality joined-up transactions whether you contact them or they contact you.

 

Inbound call handling

complements outbound in many ways – inbound uses outbound to so that you keep your promises to call back – and if a customer calls you as a result of your outbound call then the call will be routed and handled perfectly.

 

Supporting your agents

Desktop tools for call centre agents range from ‘screen popping’ caller information to a scripting system that brings together multiple data systems and drives your business processes.

 

Managing performance

Enterprise reporting, agent analytics and management applications provide operational and business performance information to all levels of your enterprise.  

Rostrvm Solutions’ call centre software has been included in a prestigious list of the Top Ten Call Centre Software vendors

Sunday, November 16th, 2008

Rostrvm Solutions’ call centre software has been included in a prestigious list of the Top Ten Call Centre Software vendors, produced by leading UK call centre publication Call Centre Helper.   Jonty Pearce, Editor of Call Centre Helper highlightedrostrvm OutBound, a platform independent predictive dialler, as well as Rostrvm Solutions’ ‘wide range of call handling facilities’. 
 
rostrvm call centre software was praised for its ability to turn a standard phone system into a complete contact handling platform via facilities including inbound contact (ACD), outbound calling, call and task blending and agent scripting. In addition, Rostrvm Solutions’ close work with its customers for product development was a key factor in the decision.
 
Jonty Pearce, editor of Call Centre Helper commented: “Rostrvm Solutions was an obvious choice for inclusion thanks to its work with customers to improve its range; more than 80% of product development is derived from ideas suggested by users. It also holds the patent in the UK for co-ordinated voice and data transfer in the call centre, which is a great boon.” 
 
“It’s a great honour to be included in the Top Ten Call Centre Software providers. Our rostrvmOutBound dialler is part of a portfolio of products, deigned to deliver cost effective contact management. Customers don’t have to overhaul their whole system to enjoy the benefits of the latest customer service technology,” said Ken Reid, Marketing Director, Rostrvm Solutions.