Archive for January 18th, 2009

Bringing call centre discipline to the back office

Sunday, January 18th, 2009

Most call centres have Management Information for agent activity. But what about people who provide support, and are a large part of the costs, for your business but are not are not on the phones or directly interacting with your customers?

Our new application note provides an overview of how rostrvm can bring call centre efficiencies across your business.