Archive for July 27th, 2009

Financial Services call centre case study

Monday, July 27th, 2009, a trading name of Insurance Dialogue Limited (IDL), is an independent intermediary specialising in insurance for people aged 50 and over.

To support continued business expansion IDL has deployed SIP based VoIP call centre systems.

rostrvm lets us mix and match traditional telephony with Voice over IP. Constraints have been removed; we can expand and contract the operation and call
centre agents can be anywhere.

An extended version of this case study is available by clicking here.