In its response to the proposal to increase penalties for the persistent misuse of an electronic communications network the government also announced that Ofcom is intending to open a consultation on its persistent misuse policy that will examine Answer Machine Detect (AMD) usage in more detail.
Consultation takes a while but if you would like help in considering what this might mean for you please contact us.
The UK government has published its response to the recent consultation that considered raising the maximum penalty for the persistent misuse of an electronic communications network or service mainly to tackle the problem of silent and abandoned calls to consumers. This issue typically relates to misuse of predictive dialler technology
As expected, the government’s response is to confirm that the maximum fine will be increased to £2 million pounds.
The next step will be to amend the maximum penalty in the Communications Act 2003 by statutory instrument.
To learn more about how the rostrvm predictive dialler supports you in maintaining compliance (and avoids the risk of a huge fine and bad publicity) please contact us.
You can read the full government response here.
… or doing the same with less.
Call centres are under pressure. Rostrvm Solutions will be presenting practical ideas on how to remove waste, increase control and enhance customer contact productivity at the South East Contact Centre Forum events later this month.
To learn more visit the Contact Centre Forum’s web site
We are attending the call centre & customer services summit being held at Stansted on March 15th & 16th. If you would like to learn about how rostrvm can help you to meet your call centre & back office targets why not meet us there?
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