New rules for predictive diallers and Answer Machine Detect

Ofcom has issued a new consultation covering the use of predictive diallers and automatic answer machine detection technology.

“Ofcom is proposing a new rule to prevent a company calling an answer phone more than once in any 24 hour period, unless a call centre agent is on hand to answer the call.  This would mean that consumers currently worst affected would no longer receive repeat silent calls over the course of a day. ”

The full consultation can be found at

Rostrvm Solutions is reviewing the Ofcom documents and we will publish our opinion in the next few days.

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