Archive for July, 2010

Aviva partners with Rostrvm

Thursday, July 29th, 2010

Aviva UK General Insurance (UKGI), part of Aviva, the world’s fifth-largest insurance group and the biggest insurance services provider in the UK, has partnered with Rostrvm Solutions to provide the technical expertise and innovation required in building a market-leading outbound operation.

Aviva UKGI is well accomplished in acquiring and retaining its customers. Nearly 170 people are employed in its outbound contact service, operating more than 130 workstations across two Centres of Excellence, based in Glasgow, Scotland.

Shona Anderson, Aviva UKGI Technical Manager, Telephony, said, “Rostrvm Solutions exhibited a partnership ethos and flexibility that surpassed the traditional technology provider/client relationship. Equally, it was clear that Rostrvm had identified that the key to their success was being able to rapidly meet and anticipate the ever-evolving needs of their clients, in response to shifting market dynamics.”

Read the case study here

Call Centre Expo – September 2010

Saturday, July 24th, 2010

We will be supporting the South East Contact Centre Forum [www.seccf.co.uk] at the Call Centre Expo in September 2010. If you would like to know more about 

“Doing more with the same….

…. or doing the same with less”

come along, see our presentation and have a chat.

Cable&Wireless Worldwide case study

Saturday, July 17th, 2010

Cable&Wireless (C&W) is one of the world’s leading international communications companies, specialising in providing critical communication network and services in the UK and globally.

C&W has a long-standing relationship with Aviva and provides a managed telecommunications service to its insurance division. As part of this, Aviva UK General Insurance is using a rostrvm OutBound dialler as ‘software as a service’, hosted by C&W.

Our latest case study is available here.

Ofcom:Tackling abandoned and silent calls

Friday, July 9th, 2010

With only a few days left to respond to Ofcom’s consultation on tackling abandoned and silent calls (Consultation closes on 27th July, 2010) have you considered what the proposed changes will mean for your call centre and predictive dialler operation?

We have!

If you would like to know what we think visit our resource centre, log in and read our opinion.

Latest rostrvm News available now

Wednesday, July 7th, 2010

Topics covered in this issue include:

The current newsletter and our back catalogue are available here.