Archive for November 11th, 2010

Case study from Cambridge University Press

Thursday, November 11th, 2010

A new call centre case study describing how the Cambridge University Press uses rostrvm is available to read at http://www.rostrvm.com/case_study_cambridge_university_press.php.

Cambridge University Press has built its reputation on providing high-quality customer service and it has over 45 Customer Service agents using rostrvm to take calls from all over the world about sales and services relating to publications