Archive for June, 2011

Discover rostrvm this summer

Monday, June 20th, 2011

Now that the warmer weather’s finally here, many of us are thinking towards our summer holidays, whether that’s walking in Wales or camping in Cornwall.

Premier outdoor and leisure retailer, Discover Leisure will be reaping the rewards of a fully flexible operation this summer with the support of the rostrvm dialler. The solution, which was deployed into a Voice Over Internet Protocol (VoIP) environment, easily integrated with existing systems and allowed the company to enhance its service offering to customers by improving the way that its calls are dealt with and managed.

The solution has also allowed Discover to take full advantage of the benefits of homeworking via the use of a Virtual Private Network (VPN) which allows users to connect to the dialler remotely, ensuring an uninterrupted service at all times.

To find out more about how rostrvm made the difference at Discover Leisure, click here to read the case study.

 

June customer newsletter available

Sunday, June 19th, 2011

The latest edition of our customer newsletter has been published.  This month’s edition covers the latest enhancements to the rostrvm contact centre software suite and our new training services.  If you didn’t receive a copy then it is available on line. If you would like to ensure that you receive future copies as soon as they are published please contact us.

North West Contact Centre Awards 2011

Friday, June 17th, 2011

Rostrvm Solutions is  supporting the North West Contact Centre Awards again this year.  Now in its 6th year the awards recognise and reward the contributions made by individuals and organisations as they continually strive to achieve ‘excellence’ in the call centre and contact centre. Nominations are open until the end of this month (30th June).

More details are available at http://www.callnorthwest.org.uk/events/Awards_11/HTML_2011_AWARDS.html

Rostrvm 8.1 available now

Wednesday, June 8th, 2011

The latest version of our software is now available to new and existing customers. Building on the success of its predecessor, rostrvm 8.1 contains a large proportion of user-inspired enhancements such as: improved user security, dialler and call routing enhancements, system alarms and MIS report scheduling.

There is no additional cost for the latest version of our software for customers with a maintenance contract so for more information or to arrange an upgrade, please contact us