Archive for September, 2011

Rostrvm supports contact centre excellence

Wednesday, September 28th, 2011

Trying to achieve excellence for your customers has never been more important than now, with increased competition and tough economic conditions. With this in mind, Rostrvm Solutions is sponsoring the 6th Annual North West Contact Centre Awards, which rewards such excellence.

The awards are organised by CallNorthWest. Through the support of the University of Central Lancashire and its members, CallNorthWest has become the largest regional network of contact centres in the UK, with a membership that continues to grow every year.

rostrvm user group

Wednesday, September 28th, 2011

The rostrvm user group meeting took place on September 22nd on the River Thames aboard the Silver Barracuda.

Presenters included the Professional Planning Forum,  Call Centre service providers Telefocus and Rostrvm Solutions.

Copies of the presentations are available to logged in users at the rostrvm web site.

Blended contact centre case study available

Sunday, September 18th, 2011

Brookson, a leading provider of accountancy, tax advice and support services to freelance contractors and self-employed professionals, is utilising advanced contact centre technology to communicate with potential customers.

It combines contractor accountant, Brookson’s interactive web site, electronic marketing and the telephone with automated outbound calling and inbound call handling from Rostrvm Solutions in its contact centre in Warrington.

Click here to read the case study in full.

 

News from Ofcom about predictive dialler and Answer Machine Detect

Tuesday, September 6th, 2011

Ofcom has recently posted updated information on regulation and predictive diallers. More details are available at the Ofcom web site.

As expected in the latest Notification under Section 128 of the Communications Act 2003 the regulator is expressing concern about both abandoned call rates and the use of Answer Machine Detect.

You  can learn more about Rostrvm Solutions’ view on automate diallers and Answer Machine Detect here.