Archive for February, 2012

Customer Contact Planning 2012 – diary date

Wednesday, February 29th, 2012

Rostrvm Solutions will be joining industry professionals at the ‘Customer Contact Planning 2012’ conference at the Hilton Hotel, Blackpool on 23 and 24 April. Will we see you there?

Organised by the Professional Planning Forum, the conference is held annually (over 600 people attended in 2011) and this year’s theme is ‘Planning for Peak Performance’.

Ken Reid from Rostrvm is participating in the National OutBound Forum at the conference on Monday 23 April. The forum will aim to provide an insight from outbound professionals and industry leaders into developing a proactive outbound strategy. It’s one not to miss and here’s why …

It’s crucial that contact centres get their outbound operations right, both to comply with regulations and to ensure that the needs of both customers and the business are being met.  This forum will focus on optimising outbound calls alongside other contact approaches and engaging in operational best practice. Even in these austere times it’s entirely possible to achieve this and you can hear how.

In addition, the main conference offers a useful mix of topics and networking opportunities, as well as the chance to hear all the ‘Innovation Award’ finalists speak about their work.  It’s a valuable event for any contact centre professional looking to gain inspiration and advice – or share experiences and ideas – with industry experts, potential and existing business partners and colleagues.

Further details: http://planningforum.co.uk/conference/2012Conference/Expo.aspx

London & South East Contact Centre Awards

Monday, February 20th, 2012

We are sponsoring the London & South East Contact Centre Awards Dinner being held on 25th May.

As well as celebrating the success of contact centres across the South East of England, the Awards aim to raise the profile of the sector as an attractive career path and to highlight role models within the region.

This event also provides an excellent opportunity to network and share best practice throughout the industry. Learn more at

http://seccf.co.uk/index.php?option=com_content&view=article&id=118&Itemid=100

We’re growing and hiring…

Wednesday, February 15th, 2012

Continued business growth generates a range of job opportunities with Rostrvm Solutions. We actively seek people with knowledge and in-depth experience of new business sales, operational consultancy and project management in the call centre and multimedia contact centre environment.

We’ve got a great opportunity to join our team as a business-to-business Telesales Executive based at our Woking office. You’ll be focussed on supporting our sales people in telephone prospecting and account profiling activity but you’ll also have the opportunity to work with our marketing team in the creation, delivery and follow-up of campaigns, surveys and press articles. This role would suit a telesales professional looking to make a difference and could lead to a field sales position in the future.

Learn more @ http://www.rostrvm.com/careers.php

Blending helps contact centres improve and save

Monday, February 13th, 2012

Many organisations, particularly local authorities and others in the public sector, are under pressure to deliver services at a significantly reduced cost, due to spending cuts. Rostrvm Solutions, contact centre software developer, looks at ways to lessen the impact on the customer.

It’s possible to keep customers at the heart of operations and introduce more services to the call centre with little or no extra resource. Innovative use of call centre technology will increase call handling levels and improve life for both the workforce and customer.

This is crucial at a time when hard-pressed customers are more likely to complain – and the call centre agents in the firing line need something which will help them and lift their morale. So technology which improves quality of service is the answer and blending is a good example.

Read more here….

We are on the move

Monday, February 6th, 2012

Continued business growth means that Rostrvm Solutions will be moving office in the next couple of months. We’ve published new phone numbers which means that the change of location will be transparent to our customers.

More information is available on the www.rostrvm.com web site http://rostrvm.com/contact_rostrvm.php