Archive for March, 2012

Latest edition of rostrvm News

Friday, March 30th, 2012

The latest editon of our newsletter is available to view on our main web site.

If you would like to receive a copy as soon as each newsletter is published please contact us.

On the move…..

Thursday, March 29th, 2012
Dukes Court Woking

Dukes Court Woking

After weeks and months of preparation Rostrvm Solutions is moving offices this weekend with service completely transferred to the new office on Monday 2nd April. If you are using our non-geographic telephone numbers to contact us (as published in December 2011) then the change will be seamless to you. But if you are using the ‘old’ numbers  – beginning 01483 – then you need to vist the contact page on www.rostrvm.com to make sure you have up to date contact details.

Running a call centre in Dorset?

Tuesday, March 20th, 2012

It probably won’t affect most call centres but operations in the Bournemouth area need to keep an eye on the latest Ofcom consultation on dialling local calls. People living in Bournemouth, Poole and Christchurch will soon have to dial the 01202 area code to make a local call which means that you need to ensure that full telephone numbers are used in any advertising and check that your technology – such as any call forwarding and predictive dialler campaigns – is also using full area codes.

This is expected to come into place later in the year but is subject to an Ofcom consultation. You can read more here.

Retail direct sales call centre case study

Friday, March 16th, 2012

“All of this has ensured increased productivity and financial gains at a time when every retailer out there is looking to gain every ounce of competitive advantage.”

A leading global beauty, fashion and home retailer has chosen rostrvm when replacing its dialler. Direct sales is the company’s core business and the dialler is key to its strategy.

It now benefits from:

  • rostrvm Outbound–  using Voice over IP technology (VoIP) to provide a platform independent predictive dialler, which supports structured, automated outbound contact operations in the UK and India.
  • rostrvm CallGuide on the desktop, with full scripting tools and process management functions, to support agents through different types of calls

A full case study is available @ http://www.rostrvm.com/case_study_retail_direct_sales.php

Share the good news!

Monday, March 12th, 2012

Rostrvm Solutions, leading provider of contact centre software applications, is sponsoring the London & South East Contact Centre Awards dinner, on 25 May.

Held at the Park Plaza Riverbank London Hotel, the awards celebrate the success of contact centres across the region and aim to raise the profile of the sector as an attractive career path, as well as highlight worthy role models .

Ken Reid of Rostrvm Solutions said, “It’s gratifying to be able to applaud people and companies in the contact centre industry who are performing well despite tough economic conditions. There are 12 categories in the competition this year and a shortlist of candidates will be announced on 23 March. At the Gala Dinner the winners will be asked to share their knowledge and experiences with the audience. The whole event provides an excellent opportunity to network and share best practice.”

For further details on the London & South East Contact Centre Awards: http://seccf.co.uk/index.php?option=com_content&view=article&id=118&Itemid=100

Update your contacts…

Thursday, March 1st, 2012

… we’ve been blogging about it for a while – and it may be a bit self indulgent – but we are on the move to new offices. The planned move date is April 2nd.

But we’ve already updated our contact phone numbers and they are live. The new details are on the rostrvm web site @ http://www.rostrvm.com/contact_rostrvm.php