Archive for April, 2012

Latest edition of rostrvm News

Monday, April 30th, 2012

The latest edition of rostrvm News is available now. This month’s edition looks at combining the intelligence you gain from your inbound call centre to improve performance of your outbound, predictive dialler activities.

You can also access our paper discussing this issue in detail from here.

Putting intelligence into dialler campaigns

Monday, April 23rd, 2012

Complying with the latest regulatory guidelines whilst striving to achieve targets on outbound predictive dialler campaigns is often a tough challenge for contact centres – but there is an answer. Using intelligence from inbound communications can not only aid compliance but also achieve a significant increase in outbound contact success…

Using intelligence gained from inbound communications can not only aid compliance but also achieve a significant increase in outbound contact success.

We think it makes sense that if you’re contacting an existing customer you should check first to see what time they chose to call you and to contact them at that same time.  Knowing when to call customers, to catch them when they are most likely to be in ‘buying mode’, presents the single most important challenge for outbound campaigns. Having intelligence from inbound data, which enables you to plan calls, puts you ahead of those who dial blindly, hoping to make contact, because around 70% of their attempts will fail.

Using inbound intelligence also allows contact centres to utilize their call agents more effectively, because they are less likely to be waiting around to speak to customers.

The rostrvm call centre suite enables contact centres to obtain intelligence like this from their inbound communications and use it to gain as much as a double-digit increase in outbound operational efficiency, depending on specific campaign circumstances.

More detail on how to use inbound intelligence to enhance predictive dialler operational efficiency is available at Rostrvm Solution’s web site – rostrvm.com/whitepapers.php

Avoiding a £750,000 fine….

Friday, April 20th, 2012

You may have read or heard about a record £750,000 fine imposed recently by Ofcom (see Ofcom’s press release and this article in the Daily Mail).

In particular HomeServe seem to have fallen foul of Ofcom’s guidelines on the use of Answer Machine Detect. As a leading UK-based designer and developer of predictive diallers Rostrvm Solutions has been advising customers and prospects on the compliant, productive use of the dialling technology for many years

 

You can read more about our advice and opinions on Ofcom’s guidelines at our web site

Or why not contact us to learn more?

Professional Planning Forum 2012 – next week

Thursday, April 19th, 2012

We are joining industry professionals at the ‘Customer Contact Planning 2012’ conference at the Hilton Hotel, Blackpool next week. Will we see you there?

Ken Reid from Rostrvm is participating in the National OutBound Forum at the conference on Monday 23 April. The forum will aim to provide an insight from outbound professionals and industry leaders into developing a proactive outbound strategy. It’s one not to miss and here’s why …

It’s crucial that contact centres get their outbound operations right, both to comply with regulations and to ensure that the needs of both customers and the business are being met.  This forum will focus on optimising predictive dialler campaigns alongside other contact approaches and engaging in operational best practice.

You can learn more about the rostrvm OutBound predictive dialling system here.

London & South East Contact Centre Awards

Sunday, April 8th, 2012

We’re sponsoring the London & South East Contact Centre Awards dinner. The event is being held on 25th May at the Park Plaza Riverbank London Hotel. These awards celebrate the success of contact centres across the region and aim to raise the profile of the sector as an attractive career path, as well as highlight worthy role models .

Good luck to all the award nominees. Will you be there?

Rostrvm Solutions new premises

Monday, April 2nd, 2012

We have moved to new premises. We’re still in Dukes Court, Woking but our new home gives us a great working environment with very impressive meeting, training and demonstration facilities. Our postal address stays the same but our contact details have changed . . .

Update your Rostrvm Solutions contact information now

Some of you have been using our new non-geographic telephone numbers for some time – if you are then our office move will be seamless to you. But if you are still using the ‘old’ numbers – beginning 01483 – then you need to change them now.
Visit the contact page on www.rostrvm.com for up to date contact details and telephone numbers.

A few pictures of our new premises….

Dukes Court

Rostrvm Solutions @ Dukes Court

Dukes Court breakout area