July, 2012 | rostrvm

Archive for July, 2012

rostrvm News – July edition available

Thursday, July 26th, 2012

The latest edition of rostrvm News is available. In this issue we look at new rostrvm facilities that support optimisation of desktop processes. We also tell you more about our expanded team and provide a few dates for your diary.

Posted in call centre, contact centre | Comments Closed

We’re looking for a software test engineer to join the team

Wednesday, July 18th, 2012

As our business continues to grow, the pace of change in the contact centre increases and our software supports a broader range of technology platforms, media channels and business applications we are expanding our software test team in our offices in Woking, Surrey. Find more job details here.

Posted in jobs | Comments Closed

Rostrvm sponsor CallNorthWest Annual Contact Centre Awards 2012

Wednesday, July 4th, 2012

Rostrvm sponsor the table wine for CallNorthWest’s Annual Contact Centre Awards on 12 October, Manchester 2012 CallNorthWest’s Annual Contact Centre Awards on 12 October, Manchester 2012

http://www.callnorthwest.org.uk/events/Awards2012/HTML_2012_AWARDS.html

Tags:contact centre
Posted in contact centre | Comments Closed

Twitter

Follow @rostrvm
Linked In
News from CallCentreHelper
- The Complete Unified Communications Checklist
  Kevin McMahon takes us through the 8 key features that should be on your unified communications checklist in 2019. Unified Communications (UC) implementations are on the rise. According to Gartner, UCaaS adoption increased across all market segments in 2018 as […]
- 7 Live Chat and Co-Browsing Tips
  Colin Hay shares seven tips for blending live chat and co-browsing to improve the customer experience. Live chat has been around for many years but it’s only recently become a mainstream channel for customer interactions. According to ContactBabel, live chat […]
- Why You Shouldn’t Look For Contact Centre Spreadsheet Templates
  Dick Bourke of Scorebuddy discusses the problems of using spreadsheets in the contact centre, especially for Quality Assurance (QA). If you work in a contact centre of almost any size, you’re almost certainly familiar with the use of call centre spreadsheet templates. […]
- 5 Trends In Employee Engagement
  CallMiner identify five key trends within the contact centre industry to boost advisor engagement. Contact centres with engaged employees often cite better productivity and higher levels of happiness amongst its employees, improved customer service and retention, and, of course, higher […]
- Digital Transformation In the Contact Centre – Is There a Millennial Skill Gap?
  Nigel Dunn of Jabra shares his thoughts on how you can best harness the skills of the millennial generations. Lazy. Entitled. Work-shy. Uncommitted. Just a few words that are regularly used to describe an entire generation of workers. Millennials carry […]
July 2012

M T W T F S S

« Jun Aug »

1

2 3 4 5 6 7 8

9 10 11 12 13 14 15

16 17 18 19 20 21 22

23 24 25 26 27 28 29

30 31
Archive
- January 2013 (2)
- December 2012 (5)
- November 2012 (8)
- October 2012 (7)
- September 2012 (5)
- August 2012 (3)
- July 2012 (3)
- June 2012 (3)
- May 2012 (2)
- April 2012 (6)
- March 2012 (6)
- February 2012 (5)
- January 2012 (3)
- December 2011 (3)
- November 2011 (4)
- October 2011 (7)
- September 2011 (4)
- August 2011 (4)
- July 2011 (2)
- June 2011 (4)
- May 2011 (4)
- April 2011 (6)
- March 2011 (4)
- February 2011 (3)
- January 2011 (4)
- December 2010 (5)
- November 2010 (2)
- October 2010 (7)
- September 2010 (5)
- August 2010 (3)
- July 2010 (5)
- June 2010 (2)
- May 2010 (3)
- April 2010 (2)
- March 2010 (5)
- February 2010 (2)
- January 2010 (8)
- December 2009 (6)
- November 2009 (2)
- October 2009 (8)
- September 2009 (3)
- August 2009 (3)
- July 2009 (3)
- June 2009 (2)
- May 2009 (5)
- April 2009 (3)
- March 2009 (4)
- February 2009 (3)
- January 2009 (9)
- December 2008 (4)
- November 2008 (2)
- October 2008 (5)