Archive for November 12th, 2012

Rule of thumb: How many trunks?

Monday, November 12th, 2012

Formual to calculate telephone linesWe’ve published our Rule of Thumb: Calculating the number of trunks (telephone channels) needed in an inbound call centre.

The number of trunks is equal to the number of concurrent agents active in the call centre multiplied by 1.2.

Read more here