Archive for November 13th, 2012

Call Centre Management Information on the move

Tuesday, November 13th, 2012
rostrvm call centre management information on an iPAD

iPad Contact Centre MIS

We’ve been running articles describing the wide range of devices you can use to access rostrvm Contact Center management information – from a standard PC to an Internet TV.

rostrvm  conforms to standards. This means that any device with a ‘standard’ browser  and network access to the rostrvm database can use standard product to get the required information.

So if you need to be away from your desk and you can’t see a wallboard then point an iPad at your rostrvm system and you can keep up-to-date with call queues, email queues, agent activity and predictive dialler campaigns.