Archive for December, 2012

Contact Centre MIS via a blu-ray player

Friday, December 28th, 2012

In our previous post we mentioned that we were waiting for additional devices to test with our Contact Centre management information system….

We’ve successfully checked out rostrvm call centre MIS using a ‘smart’ blu ray player. We simply pointed the player’s in-built browser at the rostrvm web server and entered the appropriate logon details.

rostrvm blu ray

rostrvm  conforms to standards. This means that any device with a ‘standard’ browser  and network access to the rostrvm database can  be used to deliver management information. So as well as the usual PCs and browsers  – Explorer, Firefox, Safari and Chrome we’ve delivered call centre MIS to mobile phones and tablets (including iPhone and iPad), browser-enabled ‘smart’ TVs & blu ray players and the Raspberry Pi.

Management information has grown in importance this year; delivery of timely, insightful management information will be one of the key business drivers in 2013.

Call Centre Management Information Anywhere – a quick roundup

Friday, December 21st, 2012

We’ve been running ocassional  articles describing the wide range of devices you can use to access rostrvm Contact Centre management information, While we wait for Father Christmas to bring us some new toys to try we thought we would share quick roundup of the devices we’ve used

rostrvm  conforms to standards. This means that any device with a ‘standard’ browser  and network access to the rostrvm database can use standard product to deliver MIS. So as well as the usual PCs and browsers  – Explorer, Firefox, Safari and Chrome we’ve delivered call centre MIS to mobile phones and tablets (including iPhone and iPad), browser-enabled ‘smart’ TVs and the Raspberry Pi.

Management information has grown in importance during 2012 and we anticipate the wider delivery of timely, insightful management information becoming one of the key business drivers in 2013.

Latest newsletter – End of year giveaway….

Friday, December 14th, 2012

Rostrvm Solutions is an active supporter of the Professional Planning Forum. As we approach the end of the year we have a few of our copies of the Planning Forum’s 2012 Best Practice Guide to give away.

For more details read our latest newsletter.

How do I enhance predictive dialler performance?

Wednesday, December 12th, 2012

Less is moreA predictive dialler is a powerful tool for contacting customers and prospects. It is tempting to load your dialler with a list of numbers and  start dialling over and over again until you make contact.

In many ways this technique certainly works – the chances of contacting a particular individual are increased if you keep on trying. But from the dialler campaign perspective repeated dialling can be wasteful. Our latest ‘rule of thumb’ looks at how to enhance  predictive dialler performance.

Read more here

 

Call centre MIS on your mobile phone

Monday, December 3rd, 2012

Continuing our series describing the wide range of devices you can use to access rostrvm Contactrostrvm Mobile MIS Centre management information we’ve checked out the latest version of Google Chrome on the iPhone. And as you would expect, just make an IP connection to the rostrvm server, enter your security details and your call centre management information is available to you.

With VPN access to your rostrvm server up-to-the-minute management information is with you whenever and wherever you want it.

Predictive dailler MIS

So if you need to be away from the office then point your phone at your rostrvm system and you can keep up-to-date with call queues, email queues, agent activity and predictive dialler campaigns.