Archive for the ‘award’ Category

London & South East Contact Centre Awards

Sunday, April 8th, 2012

We’re sponsoring the London & South East Contact Centre Awards dinner. The event is being held on 25th May at the Park Plaza Riverbank London Hotel. These awards celebrate the success of contact centres across the region and aim to raise the profile of the sector as an attractive career path, as well as highlight worthy role models .

Good luck to all the award nominees. Will you be there?

Share the good news!

Monday, March 12th, 2012

Rostrvm Solutions, leading provider of contact centre software applications, is sponsoring the London & South East Contact Centre Awards dinner, on 25 May.

Held at the Park Plaza Riverbank London Hotel, the awards celebrate the success of contact centres across the region and aim to raise the profile of the sector as an attractive career path, as well as highlight worthy role models .

Ken Reid of Rostrvm Solutions said, “It’s gratifying to be able to applaud people and companies in the contact centre industry who are performing well despite tough economic conditions. There are 12 categories in the competition this year and a shortlist of candidates will be announced on 23 March. At the Gala Dinner the winners will be asked to share their knowledge and experiences with the audience. The whole event provides an excellent opportunity to network and share best practice.”

For further details on the London & South East Contact Centre Awards: http://seccf.co.uk/index.php?option=com_content&view=article&id=118&Itemid=100

London & South East Contact Centre Awards

Monday, February 20th, 2012

We are sponsoring the London & South East Contact Centre Awards Dinner being held on 25th May.

As well as celebrating the success of contact centres across the South East of England, the Awards aim to raise the profile of the sector as an attractive career path and to highlight role models within the region.

This event also provides an excellent opportunity to network and share best practice throughout the industry. Learn more at

http://seccf.co.uk/index.php?option=com_content&view=article&id=118&Itemid=100

We’ve been nominated

Monday, November 16th, 2009
Click to vote

Click to vote

Rostrvm Solutions has been nominated for ‘The Top 10 Call Centre Technology for 2009’ awards, organised by leading UK online magazine Call Centre Helper, for its rostrvm Outbound contact management and dialler and rostrvm CallGuide scripting software.

Voters include the 47,000 Call Centre Helper readers from the industry, particularly Call Centre Managers and Technologists.

Rostrvm Solutions designs, develops and supports the rostrvm suite of applications – software that integrates with existing systems to make call and contact centres work as required, as the business evolves.

Ken Reid, Marketing Director at Rostrvm Solutions, said: “We are pleased to have been nominated for these awards as we work hard to develop products which give businesses cost-effective software that improves and extends their current systems’ functionality and capacity.

“The Rostrvm Solutions team has been in research and development for over 20 years. We listen carefully to our customers’ needs, to deliver software that carries out complex tasks but gives confidence and flexibility through ease-of-use. Our customers tell us that our products and services have improved their operational efficiency and productivity and enabled them to provide better customer service.”

The rostrvm Outbound contact management and dialler application is highly sophisticated yet user friendly and supports preview, progressive and predictive dialling modes, together with email and SMS contact. It includes list and campaign management tools and is fully Ofcom and Information Commissioner compliant.

rostrvm Callguide is a powerful call scripting and process management application for the agent’s desktop. It supports complex call flows and integration/inter-working with existing IT and business systems.

Rostrvm Solutions’ call centre software has been included in a prestigious list of the Top Ten Call Centre Software vendors

Sunday, November 16th, 2008

Rostrvm Solutions’ call centre software has been included in a prestigious list of the Top Ten Call Centre Software vendors, produced by leading UK call centre publication Call Centre Helper.   Jonty Pearce, Editor of Call Centre Helper highlightedrostrvm OutBound, a platform independent predictive dialler, as well as Rostrvm Solutions’ ‘wide range of call handling facilities’. 
 
rostrvm call centre software was praised for its ability to turn a standard phone system into a complete contact handling platform via facilities including inbound contact (ACD), outbound calling, call and task blending and agent scripting. In addition, Rostrvm Solutions’ close work with its customers for product development was a key factor in the decision.
 
Jonty Pearce, editor of Call Centre Helper commented: “Rostrvm Solutions was an obvious choice for inclusion thanks to its work with customers to improve its range; more than 80% of product development is derived from ideas suggested by users. It also holds the patent in the UK for co-ordinated voice and data transfer in the call centre, which is a great boon.” 
 
“It’s a great honour to be included in the Top Ten Call Centre Software providers. Our rostrvmOutBound dialler is part of a portfolio of products, deigned to deliver cost effective contact management. Customers don’t have to overhaul their whole system to enjoy the benefits of the latest customer service technology,” said Ken Reid, Marketing Director, Rostrvm Solutions.