Archive for the ‘Back Office’ Category

Putting task management back on the agenda

Monday, July 4th, 2011

Is your organisation meeting customer expectations? Are there disparate technologies and processes in your organisation making it difficult to consistently measure tasks life cycles’? Is the lack of management information limiting opportunities to enhance performance?

Introducing the rostrvm Task Management Suite:
The rostrvm Task Management Suite is an innovative set of software applications that optimise your business operations. rostrvm integrates with your CRM systems, desktop applications and other supporting technologies to provide total visibility of the processes within your organisation, making it easier to fulfil your obligations to your customers.

  • Tracks activities, processes and customer promises from start to finish
  • Drives efficient work distribution and task processing
  • Provides comprehensive operational support and management information
  • Consolidates desktops and simplifies navigation
  • Supports people, processes and system monitoring

rostrvm provides the management information to know what you are doing, how you have done and the data to plan for the future. For more information, please contact us

Call Centre & Customer Service Summit

Friday, April 1st, 2011

Once again Rostrvm Solutions will be attending the Call Centre & Customer Service Summit to be held on the 4th and  5th April @ Whittlebury Hall in the heart of rural Northamptonshire. 

We will be working with customers and prospects to illustrate the operational benefits of the rostrvm cti, call handling, predictive dialler, management information, scripting  and back office support systems.

We hope to see you there.

Back Office – Today’s hot topic

Saturday, March 26th, 2011

How often have you called an organisation that promised to complete a task, which was never fulfilled? It is a scenario that occurs daily and increasing numbers of organisations are finding that such incidents ultimately cost them money. As businesses seek to minimise costs, the back office has emerged as the buzzword for 2011 as a key driver of increased operational efficiency.

Our latest newsletter covers this subject and more………