Archive for the ‘contact centre’ Category

New look web site

Monday, January 28th, 2013

We’re pleased to announce our new-look Rostrvm website has been launched with answers to help you solve your contact centre challenges and increase profitability.

A quick ‘heads-up’ on what you can find on our website:

Our website offers you useful tools, including  call centre calculator tools, to help calculate inbound call centre staffing needs. There are also helpful contact centre and back office planning tools, such as those to calculate the cost of abandoned calls and an online predictive dialler calculator. Everything you need to get better results from your campaigns.

 » Are you looking for better results from your inbound contact centre?  

Rostrvm can give you the solutions you need because we listen and have the experience to deliver the right tools at the right time. For ACD, Intelligent contact routing, IVR, reduction of abandoned calls and web call back visit our website and talk to us. We really can help!

http://www.rostrvm.com/solutions/inbound-contact/

» Is your outbound contact centre making successful, profitable contact?

With our rostrvm predictive dialler, outbound SMS and email you will catch your customers and contacts at the right time, in the right place and in the right frame of mind to buy!

http://www.rostrvm.com/solutions/solutions-outbound-contact/

» Are your staff struggling with too many incompatible or slow systems and processes, turning off your customers and reducing productivity?  

Rostrvm has a desktop solution which rationalises messy desktops and integrates systems for both the call centre and back office, so you and your staff can work smarter, faster and with confidence.

http://www.rostrvm.com/solutions/solutions-desktop-optimisation/

» Do you want to measure, record and analyse performance?   Rostrvm provides Management Information and call recording software so that you really know what’s going on, what’s working, what’s not and how to make changes for the better.

http://www.rostrvm.com/solutions/solutions-managing-performance-call-centre-back-office-analysis/

» Do you need to stretch resources further?

Our blending technology helps you ensure staff are working to full capacity at all times and customers don’t have to wait or be passed around.

http://www.rostrvm.com/solutions/solutions-managing-performance-call-centre-back-office-analysis/solutions-resourcebroker-task-blending/

» Would planning tools be useful to you? In complex contact centres and back office environments, getting the basics right is essential.

Rostrvm has a whole range of relevant, useful planning tools to make your job easier.

http://www.rostrvm.com/planning-tools/

Rostrvm offers value for money and robust, future-proof, flexible tools to get your contact centre where you need it to be. Don’t just take our word for it, visit our new-look, easy-to-use website to see what our customers say about us too.

Visit www.rostrvm.com or call us on: 0800 6122 192

rostrvm Survey – is your call centre desktop a desk tip?

Friday, January 18th, 2013

rostrvm SurveyLast time we conducted our call centre desktop applications survey we found that call centre agents use an average of 4 software applications to process a call.

We’d really appreciate 5 minutes of your time to find out how things have changed and to understand more about the desktop applications used in your call centre and back office.

To complete our survey online please click here

Contact Centre MIS via a blu-ray player

Friday, December 28th, 2012

In our previous post we mentioned that we were waiting for additional devices to test with our Contact Centre management information system….

We’ve successfully checked out rostrvm call centre MIS using a ‘smart’ blu ray player. We simply pointed the player’s in-built browser at the rostrvm web server and entered the appropriate logon details.

rostrvm blu ray

rostrvm  conforms to standards. This means that any device with a ‘standard’ browser  and network access to the rostrvm database can  be used to deliver management information. So as well as the usual PCs and browsers  – Explorer, Firefox, Safari and Chrome we’ve delivered call centre MIS to mobile phones and tablets (including iPhone and iPad), browser-enabled ‘smart’ TVs & blu ray players and the Raspberry Pi.

Management information has grown in importance this year; delivery of timely, insightful management information will be one of the key business drivers in 2013.

Call Centre Management Information Anywhere – a quick roundup

Friday, December 21st, 2012

We’ve been running ocassional  articles describing the wide range of devices you can use to access rostrvm Contact Centre management information, While we wait for Father Christmas to bring us some new toys to try we thought we would share quick roundup of the devices we’ve used

rostrvm  conforms to standards. This means that any device with a ‘standard’ browser  and network access to the rostrvm database can use standard product to deliver MIS. So as well as the usual PCs and browsers  – Explorer, Firefox, Safari and Chrome we’ve delivered call centre MIS to mobile phones and tablets (including iPhone and iPad), browser-enabled ‘smart’ TVs and the Raspberry Pi.

Management information has grown in importance during 2012 and we anticipate the wider delivery of timely, insightful management information becoming one of the key business drivers in 2013.

Latest newsletter – End of year giveaway….

Friday, December 14th, 2012

Rostrvm Solutions is an active supporter of the Professional Planning Forum. As we approach the end of the year we have a few of our copies of the Planning Forum’s 2012 Best Practice Guide to give away.

For more details read our latest newsletter.

How do I enhance predictive dialler performance?

Wednesday, December 12th, 2012

Less is moreA predictive dialler is a powerful tool for contacting customers and prospects. It is tempting to load your dialler with a list of numbers and  start dialling over and over again until you make contact.

In many ways this technique certainly works – the chances of contacting a particular individual are increased if you keep on trying. But from the dialler campaign perspective repeated dialling can be wasteful. Our latest ‘rule of thumb’ looks at how to enhance  predictive dialler performance.

Read more here