Archive for the ‘contact centre’ Category

We’re growing and hiring…

Wednesday, February 15th, 2012

Continued business growth generates a range of job opportunities with Rostrvm Solutions. We actively seek people with knowledge and in-depth experience of new business sales, operational consultancy and project management in the call centre and multimedia contact centre environment.

We’ve got a great opportunity to join our team as a business-to-business Telesales Executive based at our Woking office. You’ll be focussed on supporting our sales people in telephone prospecting and account profiling activity but you’ll also have the opportunity to work with our marketing team in the creation, delivery and follow-up of campaigns, surveys and press articles. This role would suit a telesales professional looking to make a difference and could lead to a field sales position in the future.

Learn more @ http://www.rostrvm.com/careers.php

Blending helps contact centres improve and save

Monday, February 13th, 2012

Many organisations, particularly local authorities and others in the public sector, are under pressure to deliver services at a significantly reduced cost, due to spending cuts. Rostrvm Solutions, contact centre software developer, looks at ways to lessen the impact on the customer.

It’s possible to keep customers at the heart of operations and introduce more services to the call centre with little or no extra resource. Innovative use of call centre technology will increase call handling levels and improve life for both the workforce and customer.

This is crucial at a time when hard-pressed customers are more likely to complain – and the call centre agents in the firing line need something which will help them and lift their morale. So technology which improves quality of service is the answer and blending is a good example.

Read more here….

We are on the move

Monday, February 6th, 2012

Continued business growth means that Rostrvm Solutions will be moving office in the next couple of months. We’ve published new phone numbers which means that the change of location will be transparent to our customers.

More information is available on the www.rostrvm.com web site http://rostrvm.com/contact_rostrvm.php

Turning austerity into prosperity.

Wednesday, January 25th, 2012

As contact centres move forward the agenda will be about turning ‘austerity’ into prosperity.

Our latest newsletter looks at how blending activities in the contact centre and home working for call centre agents leads to improved operational efficiency.

You can view the newsletter online. If you want to receive your copy as soon as it is published then please contact us.