Archive for the ‘dialer’ Category

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Call centre case study – Affinion International

Sunday, February 13th, 2011

Affinion International, part of the Affinion Group, helps its clients to build revenue and loyalty from their customer base. Affinion provides marketing solutions for some of the world’s largest financial institutions, insurance companies, utility suppliers and others, from direct mail and telephone marketing, to the internet and every channel in between.

Affinion International utilises a range of Rostrvm products to ensure its clients’ brands and benefits are marketed effectively, including:

  • rostrvm Outbound – a platform independent predictive dialler, which supports structured, automated outbound contact
  • rostrvm CallGuide on the desktop, with full scripting tools and process management functions, to support agents through different types of calls
  • rostrvm SuperVisor plasma wallboards to display team performance figures & other useful information
  • rostrvm’s information/analysis tools for managers
  • rostrvm AuditLog voice recorder facility

> Click here view the case study

Posted in call centre, dialer, financial services, outbound contact | Comments Off

Aviva partners with Rostrvm

Thursday, July 29th, 2010

Aviva UK General Insurance (UKGI), part of Aviva, the world’s fifth-largest insurance group and the biggest insurance services provider in the UK, has partnered with Rostrvm Solutions to provide the technical expertise and innovation required in building a market-leading outbound operation.

Aviva UKGI is well accomplished in acquiring and retaining its customers. Nearly 170 people are employed in its outbound contact service, operating more than 130 workstations across two Centres of Excellence, based in Glasgow, Scotland.

Shona Anderson, Aviva UKGI Technical Manager, Telephony, said, “Rostrvm Solutions exhibited a partnership ethos and flexibility that surpassed the traditional technology provider/client relationship. Equally, it was clear that Rostrvm had identified that the key to their success was being able to rapidly meet and anticipate the ever-evolving needs of their clients, in response to shifting market dynamics.”

Read the case study here

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Our web site has been updated

Sunday, May 30th, 2010

Our main web site rostrvm.com has been updated. User feedback has led us to rework the site navaigation to make it easier for you to find material.

We’ve also updated the user registration element so that regular visitors and frequent users of the web site tools – such as the dialler calculator, predictive dialler planning guide and the inbound call centre calculator -  can register once and on subsequent visits simply log in to use the contact planning tools.

Posted in call centre forecast, dialer | Comments Off

Hosted predictive dialler

Saturday, October 11th, 2008

rostrvm is deployed for hosted call centre delivery

Rostrvm Solutions call centre software is designed from the ground up to operate in a virtual call centre environment with location independence. This means that rostrvm can be used both on customers’ premises and in a hosted, pay-for-use deployment

At the recent Call Centre Expo held at the National Exhibition Centre Opal, the B2B division of The Carphone Warehouse Group, announced the formalisation of its partnership with Rostrvm Solutions and the launch of a new service for call centres – the enhanced, hosted dialler.

The launch of the enhanced hosted dialler proposition is a key element in Opal’s strategy to deliver advanced functionality to business customers in easy-to-adopt packages.

Paul Lawton, MD for Opal commented “Our hosted dialler package offers tremendous operational and commercial flexibility, which is important in today’s economic environment. Hosted applications are an ideal solution for business looking to leverage operating rather than capital expenditure.”

The Opal Hosted Dialler services bring numerous tangible benefits to call centres, from greater efficiency, time and cost savings through to much-improved voice and data features, reliability and ease-of-use. It gives the business user the opportunity to operate call centre dialling campaigns from anywhere that has a phone, a PC and good access to the internet meaning they can use the Opal hosted dialler straight away.

To learn about using rostrvm in a hosted, pay-for-use environment feel free to contact us.

Posted in call centre, dialer, predictive dialler | Comments Off

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