rostrvm

Hosted predictive diallers bring all the operational and business advantages of automated dialling to your call centre in a straightforward, easy-to-install, easy-to-use, easy-to-afford package.

No capital investment

Our hosted dialler is designed to operate in your call centre without committing you to long term investments. The majority of call centres can take advantage of our hosted dialling facility with no capital investment at all. If you have a phone, a phone line, a PC that comfortably runs Windows XP and good access to the internet that you can use our dialler straight away.

No ‘lock in’

Talking to your customers and prospects is a really great idea – Well isn’t it?

Most of the time the business benefits of making calls are completely obvious; but there are occasions when it makes sense to test out the business case. Hosted diallers give you the opportunity to try out your business idea without commitment to long term investments.

No complex IT to support

Automated dialling demands clever technology. In a hosted deployment the complex components, software servers, relational databases, fast connections to the telephone network and high-speed data networking are all handled ‘in the cloud’. All of these solution elements are managed for you by the hosted dialler supplier.

All you need is a phone line , a standard PC and an internet link for each of your call centre agents and system managers and you can be up and running.

If you would like us to discuss your requirements in more detail, then contact us via http://www.rostrvm.com/contact_rostrvm.php

The heart of any outbound contact management suite is the rostrvm predictive dialler delivering high performance contact with your customers and prospects. 

But outbound contact management is not just about high performance. It’s about

Targeting your campaigns

Measuring the business benefits as well as the operational performance

 Keeping your promises to call back

Fulfilling your ‘call me’ and web form requests

Making the right contact in the right way with telephone calls, text messages and email

Optimising agent performance with task blending

Outbound contact management is one element of the rostrvm suite of call centre applications that give your customers high quality joined-up transactions whether you contact them or they contact you.

Inbound call handling

complements outbound in many ways – inbound uses outbound to so that you keep your promises to call back – and if a customer calls you as a result of your outbound call then the call will be routed and handled perfectly.

Supporting your agents

Desktop tools for call centre agents range from ‘screen popping’ caller information to a scripting system that brings together multiple data systems and drives your business processes.

Managing performance

Enterprise reporting, agent analytics and management applications provide operational and business performance information to all levels of your enterprise.