Archive for the ‘planning’ Category

Professional Planning Forum 2012 – next week

Thursday, April 19th, 2012

We are joining industry professionals at the ‘Customer Contact Planning 2012’ conference at the Hilton Hotel, Blackpool next week. Will we see you there?

Ken Reid from Rostrvm is participating in the National OutBound Forum at the conference on Monday 23 April. The forum will aim to provide an insight from outbound professionals and industry leaders into developing a proactive outbound strategy. It’s one not to miss and here’s why …

It’s crucial that contact centres get their outbound operations right, both to comply with regulations and to ensure that the needs of both customers and the business are being met.  This forum will focus on optimising predictive dialler campaigns alongside other contact approaches and engaging in operational best practice.

You can learn more about the rostrvm OutBound predictive dialling system here.

Customer Contact Planning 2012 – diary date

Wednesday, February 29th, 2012

Rostrvm Solutions will be joining industry professionals at the ‘Customer Contact Planning 2012’ conference at the Hilton Hotel, Blackpool on 23 and 24 April. Will we see you there?

Organised by the Professional Planning Forum, the conference is held annually (over 600 people attended in 2011) and this year’s theme is ‘Planning for Peak Performance’.

Ken Reid from Rostrvm is participating in the National OutBound Forum at the conference on Monday 23 April. The forum will aim to provide an insight from outbound professionals and industry leaders into developing a proactive outbound strategy. It’s one not to miss and here’s why …

It’s crucial that contact centres get their outbound operations right, both to comply with regulations and to ensure that the needs of both customers and the business are being met.  This forum will focus on optimising outbound calls alongside other contact approaches and engaging in operational best practice. Even in these austere times it’s entirely possible to achieve this and you can hear how.

In addition, the main conference offers a useful mix of topics and networking opportunities, as well as the chance to hear all the ‘Innovation Award’ finalists speak about their work.  It’s a valuable event for any contact centre professional looking to gain inspiration and advice – or share experiences and ideas – with industry experts, potential and existing business partners and colleagues.

Further details: http://planningforum.co.uk/conference/2012Conference/Expo.aspx

Rostrvm Solutions at PPF Best Practice Seminar

Tuesday, November 1st, 2011

Rostrvm Solutions, which designs, develops and supports the rostrvm suite of applications that make contact centres and back office operations work effectively, is an exhibitor at the Professional Planning Forum’s (PPF) Best Practice Seminar on 3rd November.

The event, held in Altrincham, Greater Manchester, provides a useful meeting point for the contact centre industry, giving access to hundreds of companies.

There are morning and afternoon workshops – with case studies, research and practical advice – as well as the chance to network with colleagues from other organisations facing similar challenges and to meet leading suppliers.

More details can be found at: http://planningforum.co.uk/Default.aspx?tabid=1468

Planning guide for predictive dialler

Monday, October 24th, 2011

The latest edition of Rostrvm Solutions’ planning guide for outbound call centre campaigns has been published. This third edition has been updated following the issue of revised guidelines on the use of automated dialling from Ofcom and subsequent regulatory activity.

Predictive dialer

Planning Guide

We believe this guide is necessary primarily because it is still not widely understood that the dynamics of an outbound call centre are fundamentally different from an inbound operation.  So to maximise your chances of success, the planning, implementation and execution need to take these very different dynamics into account.  This point really is worth driving home:  fail to understand these different dynamics – and however much planning you do – you will plan to fail.

The myriad of regulation that surrounds predictive dialer technology and  outbound campaigns also present a potential minefield; but remember the legislation is there to protect consumers and so it is in your interests to comply with it!

The updated guide and other call centre planning tools are available to logged in users from the Rostrvm Solutions web site http://www.rostrvm.com/call_centre_planning.php#outbound

Perform better with rostrvm training

Tuesday, May 24th, 2011

As part of its training package, UK-based contact centre software developer, Rostrvm Solutions, is introducing new certified qualifications. In addition, Rostrvm is pleased to  welcome Ben Alexander to its Training team.

Ben Alexander

Ben Alexander

Ben joined Rostrvm’s training team recently having previously worked in both Support and Training at LANDesk, Touchpaper and royalblue. We offer training as part of the package from the outset and also as a stand-alone service. Rostrvm is also there to offer refresher courses further down the line, for example, when new product releases come out, so that the full benefits can be gained. 

Rostrvm trains on site or in its offices – one of the advantages of being a UK-based company! Whether the contact centre is inbound, outbound, business to business, business to customer … we go into the business and work with our customers to look at how they use the system, and agree the gaps in knowledge that, when addressed, can totally revolutionise operations and performance. We don’t have an ‘off the shelf’ training package – to make it relevant and meaningful we look at everything and everyone involved in the process – what they are using and who uses it – and come up with a cost-effective training programme.

Rostrvm is introducing a certified training qualification so that customers will be able to include it on items like CVs and resumes as a formal, tangible result. Watch this space!

Free Best Practice Guide 2011

Sunday, May 22nd, 2011

The offer in this month’s rostrvm News of free copies of the Professional Planning Forum’s ‘Best Practice Guide 2011’ proved to be very popular. We’ve secured a few extra copies to if you would like one please contact us via our web site. But hurry…