Internet TV 'wallboard'

It has to be said that entering the URL using a TV remote control was a bit of a pain! But this looks like an interesting idea for cost effective information presentation in the contact centre.

rostrvm MIS on TV

For this proof of concept we used a Sony TV with embedded Opera browser.

You can also access our paper discussing this issue in detail from here.

Using intelligence gained from inbound communications can not only aid compliance but also achieve a significant increase in outbound contact success.

We think it makes sense that if you’re contacting an existing customer you should check first to see what time they chose to call you and to contact them at that same time.  Knowing when to call customers, to catch them when they are most likely to be in ‘buying mode’, presents the single most important challenge for outbound campaigns. Having intelligence from inbound data, which enables you to plan calls, puts you ahead of those who dial blindly, hoping to make contact, because around 70% of their attempts will fail.

Using inbound intelligence also allows contact centres to utilize their call agents more effectively, because they are less likely to be waiting around to speak to customers.

The rostrvm call centre suite enables contact centres to obtain intelligence like this from their inbound communications and use it to gain as much as a double-digit increase in outbound operational efficiency, depending on specific campaign circumstances.

More detail on how to use inbound intelligence to enhance predictive dialler operational efficiency is available at Rostrvm Solution’s web site – rostrvm.com/whitepapers.php

In particular HomeServe seem to have fallen foul of Ofcom’s guidelines on the use of Answer Machine Detect. As a leading UK-based designer and developer of predictive diallers Rostrvm Solutions has been advising customers and prospects on the compliant, productive use of the dialling technology for many years

You can read more about our advice and opinions on Ofcom’s guidelines at our web site

Or why not contact us to learn more?

Ken Reid from Rostrvm is participating in the National OutBound Forum at the conference on Monday 23 April. The forum will aim to provide an insight from outbound professionals and industry leaders into developing a proactive outbound strategy. It’s one not to miss and here’s why …

It’s crucial that contact centres get their outbound operations right, both to comply with regulations and to ensure that the needs of both customers and the business are being met.  This forum will focus on optimising predictive dialler campaigns alongside other contact approaches and engaging in operational best practice.

You can learn more about the rostrvm OutBound predictive dialling system here.

Good luck to all the award nominees. Will you be there?

Update your Rostrvm Solutions contact information now

Some of you have been using our new non-geographic telephone numbers for some time – if you are then our office move will be seamless to you. But if you are still using the ‘old’ numbers – beginning 01483 – then you need to change them now.
Visit the contact page on www.rostrvm.com for up to date contact details and telephone numbers.

A few pictures of our new premises….

If you would like to receive a copy as soon as each newsletter is published please contact us.

Dukes Court Woking

After weeks and months of preparation Rostrvm Solutions is moving offices this weekend with service completely transferred to the new office on Monday 2nd April. If you are using our non-geographic telephone numbers to contact us (as published in December 2011) then the change will be seamless to you. But if you are using the ‘old’ numbers  – beginning 01483 – then you need to vist the contact page on www.rostrvm.com to make sure you have up to date contact details.

This is expected to come into place later in the year but is subject to an Ofcom consultation. You can read more here.