Archive for May, 2010

Our web site has been updated

Sunday, May 30th, 2010

Our main web site has been updated. User feedback has led us to rework the site navaigation to make it easier for you to find material.

We’ve also updated the user registration element so that regular visitors and frequent users of the web site tools – such as the dialler calculator, predictive dialler planning guide and the inbound call centre calculator –  can register once and on subsequent visits simply log in to use the contact planning tools.

rostrvm incremental release

Friday, May 7th, 2010

The latest rostrvm incremental release (7.1-5) is now available.  This incremental release enhances  ‘unattended dialling’ campaigns undertaken from the rostrvm predictive dialler.

To learn whether this incremental release can benefit you please feel free to contact us.

There is an election coming so…

Sunday, May 2nd, 2010

… you could easily have missed a couple of recent decisions that may impact your call centre.

Ofcom’s maximum penalty for persistent misuse of an electronic communications network or service is rising from the current £50,000 to £2 million. The higher penalty, which is expected to be in force by June, is mainly aimed at businesses generating an unacceptable number of silent or abandoned calls by using predictive diallers. 

The Government has also  removed the need for local government and partner call centres in England and Wales to record avoidable contact (National Indicator 14, NI 14). Whilst this means that measurement of avoidable contact is not mandatory, it is still an important exercise in the fight to improve efficiency and cut costs. 

Read more in our latest newsletter.