Archive for September 22nd, 2010

Work force forecasting and scheduling WFM

Wednesday, September 22nd, 2010

Call centre managers are finding that they can reduce operating costs, maximise resources and improve customer service levels by using automated forecasting and scheduling software.

A new partnership has made forecasting and scheduling software even more valuable. Rostrvm Solutions, which designs, develops and supports software applications for the call centre and back office process management and reporting, has teamed up with Open Wave, a leading provider of workforce management solutions, specialising in forecasting and staff scheduling. Information will be passed between the two systems to support better staff planning in inbound, outbound and blended call centres