Telefocus outsourced call centre case study

Telefocus, part of the Hertfordshire Ltd Group of companies, delivers call centre services to clients in sectors including consumer credit, financial services and the mail order market.

Telefocus reviewed its contact management technology in the context of continued business growth and recognising the need for technology that is cost-effective and flexible enough to support organic development and delivering new client services.

The Telefocus implementation combines multiple rostrvm modules. Read the full case study here.

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