Archive for November, 2010

Case study from Cambridge University Press

Thursday, November 11th, 2010

A new call centre case study describing how the Cambridge University Press uses rostrvm is available to read at

Cambridge University Press has built its reputation on providing high-quality customer service and it has over 45 Customer Service agents using rostrvm to take calls from all over the world about sales and services relating to publications

Right time to call

Saturday, November 6th, 2010

If you missed our discussion and workshop around right time to call analaysis and predictive dialler systems at the recent Professional Planning Forum seminar then you can view our presentation at the forum’s web site.