Archive for February, 2011

Make one change

Thursday, February 17th, 2011

Our latest customer newsletter has just been published………

As a call centre manager, you may have plenty of ideas to kick-start performance for 2011 in your call centre but how many of those ideas will realistically make it past Easter? We think introducing ONE manageable improvement such as offering staff regular training & development opportunities or reviewing incentives may just be the trick to boosting and maintaining consistent success over the next 12 months.

Read this article and more in the latest news from Rostrvm Solutions

Call centre case study – Affinion International

Sunday, February 13th, 2011

Affinion International, part of the Affinion Group, helps its clients to build revenue and loyalty from their customer base. Affinion provides marketing solutions for some of the world’s largest financial institutions, insurance companies, utility suppliers and others, from direct mail and telephone marketing, to the internet and every channel in between.

Affinion International utilises a range of Rostrvm products to ensure its clients’ brands and benefits are marketed effectively, including:

  • rostrvm Outbound – a platform independent predictive dialler, which supports structured, automated outbound contact
  • rostrvm CallGuide on the desktop, with full scripting tools and process management functions, to support agents through different types of calls
  • rostrvm SuperVisor plasma wallboards to display team performance figures & other useful information
  • rostrvm’s information/analysis tools for managers
  • rostrvm AuditLog voice recorder facility

> Click here view the case study

MPs call for more action on silent calls

Thursday, February 10th, 2011

After just one week of the revised Ofcom guidelines on predictive dialler  and answer machine detect operation Members of Parliament (the Public Accounts Committee) are calling for Ofcom to “do more” to tackle Silent Calls.

If you need help advice on configuring and running your dialling campaigns then contact Rostrvm Solutions.

You can read more about silent calls, Ofcom and the Public Accounts Committee in the Press Association‘s release.