Archive for May, 2011

Perform better with rostrvm training

Tuesday, May 24th, 2011

As part of its training package, UK-based contact centre software developer, Rostrvm Solutions, is introducing new certified qualifications. In addition, Rostrvm is pleased to  welcome Ben Alexander to its Training team.

Ben Alexander

Ben Alexander

Ben joined Rostrvm’s training team recently having previously worked in both Support and Training at LANDesk, Touchpaper and royalblue. We offer training as part of the package from the outset and also as a stand-alone service. Rostrvm is also there to offer refresher courses further down the line, for example, when new product releases come out, so that the full benefits can be gained. 

Rostrvm trains on site or in its offices – one of the advantages of being a UK-based company! Whether the contact centre is inbound, outbound, business to business, business to customer … we go into the business and work with our customers to look at how they use the system, and agree the gaps in knowledge that, when addressed, can totally revolutionise operations and performance. We don’t have an ‘off the shelf’ training package – to make it relevant and meaningful we look at everything and everyone involved in the process – what they are using and who uses it – and come up with a cost-effective training programme.

Rostrvm is introducing a certified training qualification so that customers will be able to include it on items like CVs and resumes as a formal, tangible result. Watch this space!

Free Best Practice Guide 2011

Sunday, May 22nd, 2011

The offer in this month’s rostrvm News of free copies of the Professional Planning Forum’s ‘Best Practice Guide 2011’ proved to be very popular. We’ve secured a few extra copies to if you would like one please contact us via our web site. But hurry…

May edition of rostrvm News

Thursday, May 5th, 2011

The latest edition of rostrvm News has been published.  This month’s edition delivers our top 10 tips on what to do and what not to do when it comes to social media in the call centre. If you didn’t receive a copy then it is available on line. If you would like to ensure that you receive future copies as soon as they are published please contact us.

New Addition to the Rostrvm Engineering Team

Thursday, May 5th, 2011

We are pleased to announce the addition of Kevin Hine to our Engineering Team. Kevin joined us from Syntellect where he spent 11 years as a Customer Support Applications Developer.  Kevin is already making his mark on the team and brings a wealth of experience in software development and telephony to his role. We look forward working with him over the coming years.